General parameters > Chapter Customer Relation > Parameter CRMREPCLL (Rep. connected priority call)
Sales rep. connected priority call.
This parameter is used to determine if a telephone call must be assigned to the sales representative responsible for the customer or else to the sales representative connected to the system.
Level of localization / Global variable
This parameter is defined at the level User.It belongs to Chapter CRM (Customer Relation) and the Group REP (Sales rep assignment),The following parameters are also associated with this chapter and group :
- CRMDEFREP (Rep. connected / default)
- CRMREPBAP (Rep. connected priority appt.)
- CRMREPOPP (Rep. connected prior. project)
- CRMREPSIT (Recover site representatives)
- CRMREPTSK (Rep. connected priority task)
The global variable GCRMREPCLL is associated with it.
Functions impacted
The following functions are associated with this parameter :
Customer relation > CRM activity > Calls